References from the field.
In almost 15 years as an independent consultant I have worked with companies across a wide range of industries – from straightforward process analyses to complex software projects.
Selected projects and client statements below.
Some of my former clients will be happy to share their experience of having me on their team.
BKF Online - Project Lead
Implementation of an online training platform for professional drivers. Coordination of the development team, design of AI-supported customer service processes, and oversight of GDPR and IT security audits.
Rockenfeller Pflüger (Allianz) - AI in sales
Implementation of an AI-powered sales bot for automated lead pre-qualification in the insurance sector. End-to-end project management from use-case definition through to vendor tendering and steering of external service providers (incl. Salesforce).
Omnicom Media Group - Digital Transformation
Optimisation of the digital value chain across Switzerland and Austria: introduction of a digital planning tool, development of centralised reporting structures with AI integration, and digitalisation of financial processes.
Mediacom Switzerland - Process Automation
Redesign and relaunch of planning software, automation of cross-departmental processes from media booking through to invoicing.
Mediacom Switzerland - Digital Campus
Introduction of a blended learning concept for junior talent development in the digital media business. Goals: reduced external recruiting costs and sustainable talent retention.
press relaese MediaCom CH
Eprimo
Selection and implementation of a blended-learning system (X-Cell) for call centre training. Objectives: improved efficiency and quality in customer support processes.
Media Saturn
Selection and concept development of a Marketing Ressource Management solution. Definition of requirements with different internal departements and leading the tender with different suppliers. Objective was a holistic handling of campaigns in x-channel retail.
Euromaster
Optimization of website-conversions by analysing the existing funnel and content-strategy. Objectives were to drive leads for online-sales as well as request for local service-appointments.
